Refund Policy
Last Updated: 16 June 2026
This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for purchases made from GPF Productions LTD, trading as JorJ (“we”, “us”, “our”).
Please read this policy carefully before placing an order.
Nothing in this policy affects your statutory rights, including your rights in relation to faulty, damaged, misdescribed, or non-conforming goods.
1. Returns Window
You may request a return for a refund within 14 days of receiving your order.
Once your return request has been approved, items must be sent back within 14 days of approval, unless otherwise required by law.
Requests made outside these timeframes may not be accepted.
2. Eligibility for Returns
To be eligible for a return, items must be:
Unworn
Unwashed
Unused
In original condition
With all original tags attached
With hygiene liners intact (where applicable)
Accompanied by proof of purchase or order number
Items that do not meet these conditions may be refused.
3. How to Start a Return
To begin a return, contact us at:
Please include:
Order number
Full name
Item(s) you wish to return
Reason for return
Whether you want a refund or exchange
Do not return items without first receiving return instructions. Unauthorised returns may not be accepted.
4. Return Method & Address
Once your return is approved, we will provide the correct return address.
Please do not send items to our registered office unless instructed.
This ensures your return is processed efficiently and without delay.
5. Return Shipping Costs
Unless the item is faulty, incorrect, or not as described, return shipping costs are the responsibility of the customer.
Where a prepaid return label is provided, the cost may be deducted from your refund unless the return is due to our error.
6. Inspection of Returns
All returned items are inspected upon arrival.
We reserve the right to refuse refunds or exchanges where items show signs of:
Wear, washing, or use
Damage or alteration
Marks, stains, odours, makeup, deodorant, or similar
Missing tags or packaging
Missing or damaged hygiene liners
Late return outside the allowed timeframe
If a return is refused, we may contact you and, where appropriate, arrange the item to be sent back to you.
7. Refunds
Approved refunds will be issued to the original payment method only.
You will be notified once your return has been received and approved.
Refunds are typically processed within 10 business days of approval, though your bank or payment provider may take additional time to complete the transaction.
If more than 15 business days have passed since approval, please contact us at returns@jorj.uk.
8. Exchanges
Where stock is available, we may offer exchanges for eligible items returned within 14 days.
If your requested item or size is unavailable, we may offer an alternative or refund.
For fastest results, we recommend placing a new order and returning the original item separately.
9. Faulty, Damaged or Incorrect Items
Please inspect your order upon receipt.
If you receive a faulty, damaged, incorrect, or misdescribed item, contact us immediately at:
Please include your order number and clear photos of the issue.
We will review the case and, where appropriate, offer a refund, replacement, exchange, or other suitable resolution.
Nothing in this policy affects your statutory consumer rights.
10. Non-Returnable Items
The following items are non-returnable unless required by law:
Items showing signs of wear or use
Items missing tags or hygiene liners
Items marked as final sale, sample sale, or clearance
Gift cards
Any item clearly marked as non-returnable at purchase
11. Sale Items
Sale or discounted items must still meet the same hygiene and condition requirements unless otherwise stated.
Items marked as final sale cannot be returned or exchanged unless required by law.
12. UK & International Returns
We accept eligible returns from both UK and international customers.
International customers are responsible for ensuring returns comply with local postal, courier, and customs requirements.
Any duties, taxes, or import charges related to returns are the responsibility of the customer unless the return is due to our error or required by law.
13. Consumer Rights
If you are a UK or EU consumer, you may have additional legal rights when shopping online.
Where applicable, you may have a 14-day cancellation right from the date you receive your order.
Nothing in this policy limits your statutory rights.
14. Multiple Returns
If returning multiple items or orders, please clearly include all relevant order numbers.
Do not combine returns unless instructed, as this may delay processing.
15. Lost or Damaged Returns
We recommend using a tracked return service and keeping proof of postage.
We are not responsible for returns lost or damaged in transit unless caused by our error or required by law.
16. Contact
For all return-related enquiries, contact:
GPF Productions LTD trading as JorJ
Company Number: 13354373