Privacy Policy

Last Updated: 16 June 2026

JorJ is operated by GPF Productions LTD (“JorJ”, “we”, “our” or “us”).

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, purchase products, create an account, subscribe to marketing communications, contact us or otherwise interact with our brand.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, GPF Productions LTD is the data controller responsible for your personal information.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Account login details

  • Marketing preferences

  • Customer service enquiries

  • Information provided through forms, surveys or competitions

Order Information

When you place an order with us, we may collect:

  • Products purchased

  • Order history

  • Delivery details

  • Returns and exchanges information

  • Transaction records

  • Customer account activity

Payment card information is processed securely by our payment providers and is not stored directly by JorJ.

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website activity

  • Pages viewed

  • Products viewed

  • Shopping basket activity

  • Referral sources

Marketing & Analytics Information

We may collect information relating to:

  • Email engagement

  • Marketing preferences

  • Advertising interactions

  • Website performance analytics

  • Customer behaviour and shopping trends

2. How We Collect Information

We collect information in several ways.

Information You Provide Directly

You may provide information when you:

  • Make a purchase

  • Create an account

  • Join a waiting list

  • Subscribe to emails

  • Contact customer support

  • Submit forms on our website

Information Collected Automatically

Certain information is collected automatically through cookies, server logs, pixels and similar technologies when you browse our website.

Information From Service Providers

We may receive information from providers who help us operate our business, including payment processors, shipping companies, analytics services and marketing platforms.

Information From Third-Party Platforms

Where you engage with JorJ through social media or connected services, we may receive information made available through those platforms.

3. How We Use Your Information

We use personal information to:

Process Orders

  • Take payment

  • Fulfil purchases

  • Arrange delivery

  • Process returns and exchanges

  • Provide order updates

Manage Customer Accounts

  • Create and maintain customer accounts

  • Remember account preferences

  • Improve account functionality

Improve Our Website & Services

  • Analyse website usage

  • Improve performance

  • Develop new products and services

  • Enhance customer experience

Marketing Communications

Where permitted by law, we may send:

  • Product launch announcements

  • Brand updates

  • Promotional offers

  • New collection releases

  • Marketing emails

You may unsubscribe at any time using the unsubscribe link contained in our emails.

Security & Fraud Prevention

We may use information to:

  • Detect suspicious activity

  • Prevent fraud

  • Secure our systems

  • Protect customers and our business

Legal Obligations

We may process information where required to:

  • Comply with legal obligations

  • Maintain business records

  • Resolve disputes

  • Enforce our policies

  • Protect legal rights

4. Legal Basis for Processing

Where UK GDPR applies, we rely on one or more of the following lawful bases:

Contract

Processing necessary to provide products or services, fulfil orders and manage customer accounts.

Consent

Where you have provided consent, including marketing subscriptions and certain cookie preferences.

Legal Obligation

Where processing is necessary to comply with applicable laws and regulations.

Legitimate Interests

Where processing is necessary for legitimate business interests, including:

  • Website administration

  • Fraud prevention

  • Customer service

  • Business management

  • Marketing performance analysis

  • Website improvement

You may withdraw consent at any time where consent is the lawful basis relied upon.

5. Sharing Information

We only share personal information where necessary to operate our business and provide our services.

This may include sharing information with:

  • Payment providers

  • Delivery and courier services

  • Website hosting providers

  • WooCommerce service providers

  • Email marketing platforms

  • Analytics providers

  • Professional advisers

  • Insurers

  • Accountants

  • Legal advisers

  • Regulatory authorities where required by law

We do not sell personal information to third parties.

6. WooCommerce & Website Hosting

Our online store operates using WordPress and WooCommerce.

These platforms provide the ecommerce functionality necessary for us to process orders, manage products, operate customer accounts and maintain website performance.

Information submitted through our website may be processed by WooCommerce, WordPress hosting providers and other service providers involved in delivering website functionality.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Remember user preferences

  • Analyse website performance

  • Improve user experience

  • Measure marketing effectiveness

Some cookies are essential for the operation of our website.

You may manage cookie preferences through your browser settings or any cookie management tools available on our website.

A separate Cookie Policy may provide further details regarding our use of cookies.

8. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

JorJ products and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Data Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no internet-based service can guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Provide customer support

  • Maintain records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

Retention periods vary depending on the nature of the information and the purpose for which it was collected.

12. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where international transfers occur, we will take appropriate measures to ensure personal information remains protected in accordance with applicable data protection laws.

13. Your Rights

Depending on your location, you may have rights including:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to object

  • Right to data portability

  • Right to withdraw consent

  • Right to lodge a complaint

To exercise any of these rights, please contact us using the details below.

We may request proof of identity before responding to certain requests.

14. Marketing Communications

If you subscribe to marketing communications, we may send information regarding:

  • Product launches

  • New collections

  • Promotions

  • Events

  • Brand news

You may unsubscribe at any time using the unsubscribe link contained within our emails.

Please note that transactional emails relating to purchases, deliveries, returns or customer support may still be sent where necessary.

15. Complaints

If you have concerns regarding how we handle your personal information, please contact us first so we can attempt to resolve the issue.

If you remain dissatisfied, you may have the right to complain to the Information Commissioner’s Office (ICO) or your local data protection authority.

16. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and the “Last Updated” date will be amended accordingly.

17. Contact Information

For questions relating to this Privacy Policy or your personal information, please contact:

Email: sales@jorj.uk

GPF Productions LTD trading as JorJ

Company Registration Number: 13354373