Shipping & Delivery
Last Updated: 16 June 2026
This Shipping Policy explains how delivery works for orders placed with GPF Productions LTD, trading as JorJ (“we”, “us”, “our”).
Please read this policy before placing an order.
All delivery options, estimated timeframes, and costs are shown at checkout before purchase.
Nothing in this policy affects your statutory consumer rights.
1. Shipping Locations
We ship to the United Kingdom and selected international destinations.
Available delivery options will be shown at checkout. If a destination is not available, we may not currently offer shipping to that location.
2. Order Processing
Orders are processed on working days, excluding weekends and public holidays.
Processing times may vary during product launches, restocks, promotional periods, or peak demand.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
3. Delivery Times
Delivery times shown at checkout are estimates only and are not guaranteed.
Actual delivery times may vary due to courier delays, customs processing, weather, local disruptions, or other factors outside our control.
We are not responsible for delays once an order has been dispatched.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
Costs may vary depending on:
Destination
Shipping method
Parcel weight
Order value
Promotions or free shipping offers
Any applicable free shipping offers will be clearly shown on our website or at checkout.
5. UK Delivery
For UK orders, available delivery methods and estimated timeframes are shown at checkout.
It is your responsibility to ensure your delivery details are correct before placing an order.
If your parcel is delayed, lost, or marked as delivered but not received, please contact us at sales@jorj.uk with your order number.
6. International Delivery
We offer international shipping to selected countries where available.
International delivery times may vary due to customs clearance, local courier networks, import processes, and regional disruptions.
We are not responsible for delays caused by customs authorities, incorrect delivery information, or local courier issues.
7. Duties, Taxes & Customs
For international orders, duties, taxes, and import fees may be:
Included and calculated at checkout where available (Delivered Duty Paid), or
Charged by local customs authorities upon arrival
Where charges are not collected at checkout, you are responsible for any applicable import duties, taxes, or customs fees.
Customs policies vary by country and are outside our control.
If customs charges are refused, your parcel may be returned, delayed, or disposed of by the courier. Any resulting costs may be deducted from your refund where permitted by law.
EU Orders (where applicable):
For orders under €150, VAT may be collected at checkout under IOSS where available
For orders over €150, local import duties and taxes may apply on arrival
8. Incorrect Delivery Information
Please ensure all delivery details are correct at checkout.
We are not responsible for delays, losses, or additional costs caused by incorrect or incomplete information provided by you.
If you notice an error after placing an order, contact us immediately at sales@jorj.uk. We may not be able to amend details once an order has been processed or dispatched.
9. Failed Deliveries & Returns to Sender
If a delivery attempt fails, the courier may:
Attempt redelivery
Leave the parcel at a safe location or collection point
Request collection from a depot or pickup location
It is your responsibility to follow courier instructions.
If a parcel is returned to us due to failed delivery, refusal, or uncollected items, we may contact you to arrange redelivery. Additional shipping charges may apply.
10. Lost, Delayed or Damaged Parcels
If your order is delayed, lost, damaged, or marked as delivered but not received, please contact us at:
Please include:
Order number
Full name
Delivery address
Tracking details (if available)
Description of the issue
We may need to investigate with the courier before confirming next steps.
If an item arrives damaged, please include clear photos of the packaging and product.
11. Risk & Delivery
Risk in the goods passes to you once your order has been delivered to the address provided at checkout.
This includes delivery to a home address, safe place, locker, collection point, or any location authorised by you or the courier.
Nothing in this section affects your statutory rights.
12. Split Shipments
Some orders may be fulfilled in multiple shipments depending on stock availability or operational requirements.
If this happens, you will receive separate tracking information for each parcel.
13. Pre-Orders
Where pre-order items are offered, estimated dispatch times will be shown on the product page or at checkout.
Pre-order dates are estimates only and may change due to production, shipping, or customs delays.
Orders containing both pre-order and in-stock items may be shipped together or separately.
14. Order Changes & Cancellations
If you need to amend or cancel an order, contact us immediately at sales@jorj.uk.
Once an order has been processed or dispatched, we may not be able to make changes.
In that case, you may need to wait for delivery and follow our Returns Policy.
15. Returns
Shipping-related returns are handled under our Refund & Returns Policy.
Returns must not be sent to our registered office unless specifically instructed.
All returns must be sent to the return address provided after approval.
16. Contact
For any shipping or delivery enquiries, contact:
Email: sales@jorj.uk
GPF Productions LTD trading as JorJ
Company Number: 13354373